Privacy Policy

Introduction

This Privacy Policy describes how we use any personal data the Company uses the personal data we collect about individuals that have dealings with Take Me Group Ltd. This includes but is not limited to clients, customers, data subjects, all staff, contractors, consultants, and agents who act on behalf of the Company.

We understand that privacy is an important issue. We are committed to keeping your personal information secure and use a combination of technical, organisational, and physical security measures to protect your data by our legal responsibilities under applicable data protection laws. Our employees receive training to help us comply with data protection laws and safeguard your privacy.  

In this Privacy Policy the terms, ‘we', ‘us', and ‘our' are references to Take Me, and our company’s registered address is at Rutland Lodge, Ashby Road, Loughborough, LE11 3TR.

Take Me Group Ltd is registered with the Information Commissioner’s Office (ICO) under registration number ZC005311.

Please read the following information carefully to understand our views and practices regarding your data and how we will treat it.

If you do not agree with any part of this Privacy Policy, you should not use www.takeme.taxi, our mobile device application (app), or use our services.

Definition

When we use the term ‘personal data' we mean information relating to natural persons who: 

• can either be identified or are identifiable, directly from the information in question; or 
• who can be indirectly identified from that information in combination with other information. 

Personal data may also include special categories of personal information or criminal conviction or offenses data. These are considered more sensitive, and we only process them in limited circumstances.

Lawful Basis

Our lawful basis for collecting or using personal information to provide our services to you are: 

• Consent
• Contract

Data Collection and Use

To provide you with our services, we will need to process your personal data. We will collect data from you directly, from your use of our services, and external resources (both public and private). This data may include: 

• Identity data: includes name username or similar identifier, marital status, date of birth, gender, and driving license number;
• Contact data: address, email address, and telephone numbers
• Geographic information: collection and destination address, GPS locations:
• Special category of personal data: special requirements, such as accessibility/mobility information, vulnerable customer identity data, and injury details; 
• Claims data: location information, claims details error, and crash reports;
• Financial data: any payment-related information that you provide, credit or debit card information, bank account information. 
• Usage data: includes information about how you use our website, app, products and services: 
• Marketing data: includes marketing and communication preferences, information relating to promotions, customer experience, feedback forms ‘rate your driver’ reports, and company statistics. 
• We will also monitor and record communications with you (such as telephone conversations and emails) for the provision of services, quality assurance, complaint investigation, training, fraud prevention, and compliance purposes.

We use different methods to collect data:

• Direct interactions: data collected directly from an individual by phone, post, via our app or website, email, filling in forms, or otherwise.
• Third parties: data may be exchanged via a third party about your association with us. For example: government authorities such as the DVLA, insurers, claims handlers, service providers, legal advisers, experts, and publicly available sources or the authorities (this list is not exhaustive).
• Automated technologies: when interacting with our website and app, we will automatically collect technical data about the equipment being used, browsing actions, and patterns. We collect this data using cookies and other similar technologies. Please see our Cookies Policy for further details.

How We Use Your Personal Information

We will only use personal data when and how the laws allow us to. Most commonly, we will use personal data in the following circumstances: 

• Where we need to perform a contract
• Where it is necessary for our legitimate interests (or those of a third party) and an individual’s interest and fundamental rights do not override those interests
• Where we need to comply with a legal obligation

Change of purpose: we will only use your data for the reason it was collected, if wider use is desired, we will require new consent from the individual. 

Please note that we may process your data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. 

Who We Share Your Personal Information With

We may share your personal information ensuring it is handled safely, securely, and in line with applicable law with the following: 

• Our staff, employees, and drivers 
• other companies within our group of companies 
• our business partners, service providers, third-party contractors, and advisors
• our third-party payment providers 
• if we sell our business or any business assets, any prospective buyer or seller (and their representatives)
• Government departments and regulators, to comply with relevant legislation or legal obligations
• insurers, lawyers, and advisors in relation to claims brought on by third parties
• Selected third parties that assist with the running of and improvement of our business

Note: We will never sell your data to third parties for marketing or any other purposes

We require all third parties to respect the security of your data and to treat it in accordance with the law of the jurisdiction it is handled. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to use it in accordance with our agreement with them and this policy.

Marketing

The information you provide will be used to keep you informed about the services we provide and which we believe you may be interested in. Where we conduct marketing, we do so in accordance with applicable laws.

When you contact us or make an inquiry via our call centre, we will use the details you have supplied to us to provide you with our general marketing unless you choose to ‘opt out' of these communications.

If you ‘opt-out' or unsubscribe we will not send you automated marketing information. If you prefer that we never send you marketing information of any kind we will be happy to remove you from our database. You can let us know by contacting us at [email protected]

Internet-Based Advertising: We use social media advertising services and as such there are tracking codes installed on our website so that we can manage the effectiveness of these campaigns. We do not store any personal data within this type of tracking.

Third-Party Websites:

This Privacy Policy does not apply to third-party websites which our websites link to or which advertise on our websites. These third-party websites operate their own Privacy Policy which we encourage you to read.

Automated Decision Making:

We may use automated decision-making, including profiling, to provide our services efficiently and improve your experience. This means some decisions are made by automated systems without human involvement. For example, we might use automated processes to assess your requirements for your journey or tailor our marketing efforts to your preferences. You have the right to request human intervention, express your point of view, and contest decisions made by automated means. If you have any concerns or questions about this, please contact us at [email protected]

International Transfers

We, or third parties acting on our behalf, may need to transfer personal data outside of the UK. We will always take steps to ensure that any transfer of personal data outside of its home jurisdiction is carefully managed to protect privacy rights and ensure that adequate safeguards are in place. This might include transfers to countries that are considered to provide adequate levels of data protection for all personal data (such as countries in the European Union) or putting contractual obligations in place with the party we are sending information. Transfers within the group will be covered by an agreement entered into by members of the group (an intra-group agreement) which contractually obliges each group company to ensure that personal data receives an adequate and consistent level of protection wherever it is transferred within the group.

How long will we hold your data for?

We will only retain personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including to satisfy any legal, regulatory, tax, accounting, or reporting requirements. Our standard retention periods are set out below:

• Marketing: We will hold your data for a period of 36 months with a review every 12 months. You will have the opportunity to opt-out, update, or delete data at any point should you need to do so and details are set out in this policy as to how to do that.
• Contracted Services: We will hold your data for 7 years in line with applicable laws.

Data Security

We have put in place appropriate security measures, policies, and procedures to prevent personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach. We will notify you and the applicable regulator or authority of the breach where we are legally required to do so.

Data Rights

Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete, please contact us should you believe your information needs rectifying.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances, e.g., where:

• It is no longer necessary for us to use your personal data for the original purpose;
• You withdraw your consent.

This is not an absolute right, there may be reasons why we cannot erase your data at your request such as legal requirements.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances such as:

• where you have contacted us about the accuracy of your personal data, and we are checking the accuracy;
• if you have objected to your personal information being used based on legitimate interests.

This isn’t an absolute right, and we may not be able to comply with your request.

Your right to data portability

This only applies to the information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. You are not required to pay any charge for exercising your rights. We have one month to respond to you.

You right to access

Under certain circumstances, individuals have rights under data protection laws in relation to personal data:

Request Access: Data subjects submit a Subject Access Request to obtain a copy of the personal data that we hold about them in a structured or portable manner. To make a Subject Access Request please write to:

Data Protection Officer
Take Me Group Ltd
Rutland Lodge
Ashby Road
Loughborough
LE11 3TR
Or email: [email protected]

You will need to provide the following documentation for verification purposes:

• Your full name, address, and any reference number related to our work with you; and
• Identification documents showing your name, address, and signature:
  • A copy of your driving license (shows all 3); and/or
  • A copy of your passport and a recent utility bill or bank statement

We aim to respond to valid requests within one month. It may take longer if the request is particularly complicated or if several requests have been made. We will always let you know if we think a response will take longer than one month. We may also ask you to provide more detail about what you want to receive or are concerned about.

Right to withdraw consent 

We are relying on your consent to process your personal information; you have the right to withdraw this consent. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Making a complaint

If you have any cause for complaint about our use of your personal data, please contact us using [email protected] We will do our best to solve the problem for you. 

If we are unable to help, or you do not agree with our response, you also have the right to raise a complaint with the UK’s supervisory authority, the Information Commissioner’s Office. 

For further information about your rights, please contact the Information Commissioner’s Office https://ico.org.uk/global/contact-us/ or your local Citizens Advice Bureau.

Updates to this Privacy Notice

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through our app or other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices. 

This Privacy Policy was last updated on: 21/06/24 version 1.4