🚖 TAKE ME GROUP – PASSENGER INFORMATION & CHARGES

Rutland Lodge, Ashby Road, Loughborough, LE11 3TR
Website: https://takeme.taxi/

Your Key Rights & Responsibilities

We aim to make every journey safe, reliable, and fairly priced. By booking with us, you agree to the following terms.

1. Cancellations & No Fare Charges

• £5 fee if you cancel after a driver has been dispatched.
• £5 fee if the driver arrives and you do not board within 5 minutes (“No Fare”).

2. Before You Book

• Pet journeys (except assistance dogs) must be booked by phone.
• Children under 12 must travel with an adult known to them.
• Allow extra time for your journey during busy periods or in adverse conditions.

3. Payments

• All fares must be paid in full at the end of the journey unless agreed otherwise.
• Drivers may request payment in advance for certain journeys.
• Additional charges may apply for tolls, parking, out-of-area pickups, or excess luggage.

4. Passenger Conduct

• Be ready at your pickup point when the driver arrives.
• Animals must be safely restrained in accordance with UK law.
• Soiling the vehicle may result in a cleaning charge of up to £50.

5. Lost or Damaged Items

We cannot accept responsibility for personal belongings lost or damaged during the journey.

6. Our Promise to You

• We will always aim to be on time, but delays can occur due to traffic, weather, or unforeseen events.
• We will keep you updated wherever possible if delays occur.

Summary of Extra Charges

📍 Take Me Group Ltd – working with trusted self-employed drivers across the UK
🌐 https://takeme.taxi/
📞 Contact your local Take Me branch for bookings or queries